Refund policy
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you notice significant damage to the box upon delivery and can tell that the items inside have been affected, you can always reject the delivery in order to expedite a claim with UPS.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, login to your account here, find the order in question and click the "Request Return" button. Select the item(s) you want to return and submit the request. If you have any questions, contact us at info@pakmule.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Once we inspect and approve your return, we will apply the refund to your original payment method within 10 business days. Delivery and return shipping costs will be deducted from any returned/exchanged items. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pakmule.com.
If you are interested in an exchange, the fastest way to ensure you get what you want is to return the item you have, following the instructions listed above and then make a separate purchase for the new item.